Terms

Version: 1.0 | Date: 9/12/2026

Language notice: The German version of this document is legally binding and controlling. The English version is provided for information purposes only. In the event of any discrepancy or conflict, the German version shall prevail.

These Terms of Use govern the business use of Tasia. Insofar as Tasia processes personal data on behalf of the Customer, the Data Processing Agreement available at www.tasia.io/dpa forms part of the contract. These Terms of Use are permanently available and can be saved at www.tasia.io/terms.

We address you directly as the user. However, the contracting party and holder of the contractual rights and obligations remains the Customer as defined in these Terms of Use, generally your company.

1. Provider, Scope and Conclusion of Contract

The provider and contracting party is:

Sebastian Spohr Media, Haydnstraße 17a, 93053 Regensburg, Germany

General and legal inquiries: contact@tasia.io
Support: support@tasia.io
Privacy: privacy@tasia.io

The single electronic point of contact for users and authorities is contact@tasia.io. Communications are possible in German and English. Inquiries are not handled exclusively by automated means.

These Terms of Use apply to registration for, access to and use of the web-based platform provided at www.tasia.io, including the forms, functions, interfaces and related services enabled from time to time, together “Tasia” or the “Service”.

Tasia is intended exclusively for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, special funds under public law and comparable organizations under foreign law, each a “Customer”. Tasia is not offered to consumers. By registering or placing an order, the acting person confirms that they are at least 18 years old, acting in a business capacity and authorized to represent the Customer.

A contract for a free account is concluded when Tasia activates the account after these Terms of Use have been accepted or confirms the registration. A contract for paid services is concluded when the Customer orders a paid offering and Tasia accepts the order or activates the service. Individual quotations and agreements remain possible.

Deviating terms and conditions of the Customer apply only if Tasia expressly agrees to them in text form. Individually negotiated agreements take precedence.

Insofar as Tasia processes personal data on behalf of the Customer, the DPA available at www.tasia.io/dpa becomes part of the contract upon acceptance of these Terms of Use. An additional signature is not required if the DPA is made available in a retrievable and storable form before or upon conclusion of the contract. Tasia may store the document versions provided and accepted, including the version identifier, time of acceptance, customer account and acting user, for evidentiary purposes.

2. Service and Scope of Services

Tasia is a SaaS offering for the structured collection of customer requests and the extensive preparation of quotations. Depending on the enabled scope of functions, Tasia may in particular make it possible to:

create request forms and make them available through a Tasia address or embedded in a customer website;
guide prospects and end customers step by step through the required information;
configure service, price, quantity and dependency rules;
import and evaluate existing quotations, price lists, service data, files or manual information;
use AI assistance to structure and supplement information, documents and rules and assign them to a quotation;
create, edit and approve quotation drafts;
send or export approved quotations or transfer them to connected third-party and industry-specific systems;
take manual corrections and changes into account for customer-specific improvement of future drafts.

Tasia is not a complete ERP, CRM, accounting, human resources, workforce scheduling, invoicing or industry management system. Tasia also does not replace professional, commercial, tax or legal review.

The services owed are determined by the enabled plan, the ordering process, a service description or an individual agreement. Roadmaps, planned functions, previews and public announcements are non-binding.

Tasia may establish reasonable technical and usage-related limits, in particular for accounts, users, forms, requests, documents, storage, quotation drafts, exports, emails, AI usage, API requests and supported formats. The applicable limits are set out in the Service, plan or an individual agreement.

Where Tasia provides APIs, webhooks or other interfaces, they apply within the scope documented at the relevant time. Tasia may modify, version, limit, replace or discontinue interfaces for security, stability, legal, cost or development reasons. For non-urgent, backward-incompatible changes to a documented public API, Tasia shall, where possible, provide reasonable advance notice and may provide a transition or migration phase. Its scope and duration shall depend in particular on the effects of the change and the technical, security-related and economic effort involved. There is no entitlement to permanent backward compatibility or continuation of a particular API version unless expressly agreed or mandatorily required by law. Urgent security, legal or stability changes may be implemented on shorter notice. Switching and export options required by law remain unaffected.

Functions marked as Beta, Preview, Early Access or similarly may be incomplete, prone to errors or subject to change at short notice. Without an express agreement, they may not be used as the sole basis for business-critical, security-critical or legally critical processes.

The Customer shall itself provide suitable end devices, current browsers, internet access and other technical prerequisites. Tasia is not required to ensure compatibility with every hardware or software environment.

3. Requests, Quotation Drafts and Contracts with End Customers

3.1 Non-Binding Request

By default, a request form provided through Tasia is used to collect a non-binding request. Submitting a form does not constitute an order, acceptance or other legally binding declaration, either in relation to Tasia or automatically in relation to the Customer.

If the Customer configures or uses a form differently as a binding order, reservation or other legally relevant declaration, the Customer alone is responsible for the legal design, mandatory information, button labels, ordering steps, confirmations and other requirements. Such use should be legally reviewed in advance.

Tasia is neither the provider nor the contracting party for the products or services offered by the Customer. Contracts for those products or services are concluded exclusively between the Customer and its prospects or end customers.

3.2 Quotation Draft and Approval

A result generated by Tasia is initially a quotation draft. Tasia:

does not make any declaration of intent on behalf of the Customer;
is not a legal representative of the Customer;
does not decide on acceptance, rejection or conclusion of a contract;
does not automatically accept an order;
does not initiate any payment.

Tasia may technically record, store and transmit declarations made by a prospect to the Customer. Whether and when a declaration is legally received by the Customer or results in the conclusion of a contract depends exclusively on the design of the Customer’s process and applicable law. Tasia does not thereby become a contracting party itself.

A quotation draft may be sent or used as a binding quotation only after review and active approval by an authorized user of the Customer. Before every use, the Customer must review in particular prices, quantities, scope of services, discounts, taxes, deadlines, terms, recipient data, calculations and commercial viability.

Even after approval, the Customer alone remains responsible for the content, legal validity, delivery, binding effect, acceptance and performance of its quotation. Tasia does not guarantee that a quotation will result in a contract or be commercially successful.

3.3 Information Provided by Prospects

Tasia does not generally verify a prospect’s identity, authority to represent, creditworthiness, seriousness or the accuracy of the prospect’s information. The Customer must carry out its own checks where necessary and clarify missing or contradictory information.

4. Account and User Management

The Customer must provide complete and accurate information and keep it up to date. Tasia may reject a registration or order where there are reasonable doubts regarding identity, business status, authority to represent, solvency, security or contractual use.

The Customer is responsible for its account and all users acting through it. In particular, it must:

keep access credentials, approval links and API keys confidential;
use appropriate passwords and available security functions;
carefully manage users, roles and permissions;
immediately remove access for persons who have left or are no longer authorized;
inform Tasia without undue delay of suspected unauthorized access;
ensure that authorized users comply with these Terms of Use.

Actions of authorized users are deemed actions of the Customer in relation to Tasia insofar as they are carried out through the Customer’s account. Agencies or service providers may use Tasia for clients but remain responsible to Tasia where they themselves are the contracting party or account holder.

Transfer of the account to another legal entity requires Tasia’s consent. In the event of full corporate succession, consent may not be unreasonably withheld if the legal successor assumes all obligations and there are no legitimate security, sanctions-related or creditworthiness concerns.

5. Free and Paid Services

Tasia may offer free accounts, trial periods or free functions. Free services are provided at their respective available stage of development. Tasia may change, restrict, convert them into paid offerings or discontinue them. If stored Customer Data is materially affected, Tasia shall, where possible, provide prior notice and make an existing export option available for a reasonable period.

Paid services become chargeable only through an express order. A free account does not become chargeable merely through the passage of time or continued use.

Prices, scope of services, billing period, minimum term and termination options are set out in the checkout, plan, quotation or individual agreement. Unless otherwise stated, prices are net prices plus statutory value-added tax.

Payments are due at the beginning of the respective billing period. Payment processing may take place through Stripe in particular. Complete card numbers are not stored in Tasia’s own systems.

Unless otherwise agreed, paid services run monthly and renew for a further month unless terminated as of the end of the current billing period. For annual or other terms, the conditions stated in the ordering process apply.

Fees already paid are generally not refunded pro rata upon ordinary termination. Mandatory statutory claims, express refund commitments and refunds following a justified special termination remain unaffected.

Tasia may change prices for future billing periods. Price changes shall generally be notified at least 30 calendar days before taking effect. In the event of a material price increase, the Customer may terminate the affected service before the change takes effect. The previous price applies to periods already paid for.

In the event of late payment, Tasia may restrict or suspend paid functions after an appropriate reminder. Statutory claims for payment, default interest, termination and damages remain unaffected.

6. Customer Data, Forms and Rights of Use

6.1 Customer Data and Required Rights of Use

All data and content that the Customer, its users, prospects or connected systems enter, upload, import, generate, transmit, edit or store in Tasia constitutes “Customer Data”. This includes in particular:

forms, questions, rules and configurations;
contact details and information from prospects or end customers;
property, project, requirement, service, quantity and scheduling data;
price lists, calculations, quotations, line items, discounts and terms;
emails, text, files, attachments, notes and imported documents;
prompts, instructions, quotation drafts and stored AI outputs;
corrections, approvals, delivery, export and integration data.

The Customer retains its rights to Customer Data. For the term of the contract, it permits Tasia to store, reproduce, structure, convert, analyze, display, transmit, back up, restore and export Customer Data to the extent technically and contractually necessary, and to have it processed by service providers authorized under the DPA. Processing is limited to provision, security, maintenance, support and the functions commissioned by the Customer and takes place only at processing locations permitted under the contract and DPA.

Personal or confidential Customer Data is not used for general or cross-customer product improvement solely on the basis of this clause. Customer-specific improvement within the same tenant is governed by Section 6.4 and the DPA. Only non-personal, anonymized or sufficiently aggregated information may be used for general product improvement where re-identification of individual persons or customers is excluded.

Authorization generally ends upon deletion in accordance with the contract. Data may continue to exist only insofar as it is temporarily contained in backup copies that are not routinely accessible or a specific statutory retention or preservation obligation applies. Independent contract, billing and evidence data that Tasia is legally required to retain as Controller remains unaffected; this does not automatically include the substantive Customer Data from the customer process.

6.2 Responsibility for Forms and Quotations

The Customer decides on the content, questions, visibility, distribution and use of its forms and quotations. It is the legally responsible operator of its request process and must in particular ensure:

that the data requested is necessary and processed lawfully;
that its provider, privacy, pricing, advertising and other mandatory information is provided;
that consents or special notices are obtained where required;
that its legal notice and privacy information are accessible at the form;
that the use of embedded forms is compatible with the requirements applicable to its website;
that its service offering, prices and terms are accurate and lawful.

Tasia may prescribe technical required fields, notices or labels where necessary for security, transparency or legal compliance. The Customer may not remove or circumvent notices required by law or for technical reasons, in particular notices concerning direct interaction with AI.

Forms or quotations accessible through freely shareable links may be accessed or forwarded by unauthorized third parties. The Customer must select suitable sharing and access settings and may not make confidential content available through unprotected links if access is intended to remain restricted to a limited group of recipients.

6.3 Rights to Submitted Content

The Customer warrants that it has all necessary rights, licenses, consents and legal bases for Customer Data. This applies in particular to uploaded quotations, price lists, emails, files, trademarks, images and third-party content.

Tasia, the software, user interface, design, trademarks, standard templates, documentation, APIs and technical systems remain the property of Tasia or the respective rights holders. For the term of the contract, the Customer receives a non-exclusive, non-transferable and non-sublicensable right to use them for business purposes in accordance with the contract.

Tasia may use voluntary feedback and suggestions for improvement free of charge for further development and marketing of the Service. This does not release confidential Customer Data.

6.4 Customer-Specific Improvement

Tasia may use approved quotations, price and service rules, and manual corrections to better adapt future results for the same Customer to its working methods, insofar as the corresponding function is enabled or used in the customer account. This processing forms part of the service commissioned by the Customer.

Tasia does not use personal Customer Data, form entries, prompts or quotation content for cross-customer training, fine-tuning or general improvement of its own or third-party foundation AI models.

Tasia may use non-personal, anonymized or sufficiently aggregated information for error analysis, security, capacity planning, product improvement and statistical evaluation where re-identification of individual persons or customers is excluded. This authorization continues after termination of the contract insofar as the information has been effectively anonymized or aggregated so that no link to individual persons or customers can be re-established and no individual confidential information can be disclosed.

7. AI Functions

Tasia may provide AI-assisted functions for the extraction, assignment, structuring, completion and wording of requests, price and service data, and quotation drafts. These may also include dynamic follow-up questions in a request form.

AI functions are tools. AI outputs may be incorrect, incomplete, outdated, contradictory, misleading or unsuitable for the specific purpose. In particular, line items, prices, quantities, dependencies, text and assignments may be incorrect. Tasia does not guarantee:

the accuracy, completeness or commercial suitability of an AI output;
the uniqueness of an output;
its eligibility for copyright or other protection;
that the output is free of third-party rights;
any particular time saving, accuracy rate or likelihood of concluding a transaction.

The Customer must professionally, commercially and legally review every AI output before use. It is responsible for the final version and its use.

The Customer may not enter content into AI functions where doing so would violate laws, third-party rights, data protection, professional secrecy, confidentiality or other obligations. Access credentials, private keys, complete payment data and comparably critical secrets must not be entered. Special categories of personal data under Article 9 GDPR, data under Article 10 GDPR and comparably highly sensitive or strictly regulated content may be processed only if Tasia has expressly approved the specific use case in text form and the required additional measures have been agreed.

Tasia implements the applicable transparency and labeling obligations under the AI Act within its area of legal responsibility. Where a person interacts directly with an AI system and a notice is legally required, it is provided in an appropriate form. The Customer is responsible for additional notices or labels resulting from its specific configuration, publication or use of AI outputs. Notices or labels required by law may not be removed, obscured or circumvented.

Tasia may change, limit or replace the models, providers and AI functions used where required for quality, security, legal, cost, availability or product reasons. There is no entitlement to a particular model unless expressly agreed. Changes to AI subprocessors are additionally governed by the DPA.

Tasia does not use personal Customer Data, form entries, prompts or quotation content for cross-customer training, fine-tuning or general improvement of its own or third-party foundation AI models. Customer-specific optimization under Section 6.4 remains unaffected.

8. Customer Obligations and Permitted Use

The Customer is responsible for the lawfulness, accuracy, currency and suitability of its use and Customer Data. In particular, it must:

review and keep price, service, tax and contractual information up to date;
itself design its end-customer relationship and conclusion of contracts in a legally compliant manner;
provide privacy information and required consents;
maintain appropriate copies or exports of business-critical data;
review results before delivery, export or transfer to third-party systems;
comply with statutory retention and archiving obligations outside Tasia unless a corresponding function has been expressly agreed.

Without an express agreement, Tasia is not intended for emergency communications, life-critical or safety-critical control, medical treatment, critical infrastructure or use cases in which errors or failures can directly result in death, bodily injury or substantial property, financial or environmental damage.

The Customer may not use Tasia to:

violate laws, authority orders, sanctions or third-party rights;
process personal data without a sufficient legal basis;
process special categories of personal data under Article 9 GDPR, data under Article 10 GDPR or comparably highly sensitive content without the express approval required under Section 7;
create misleading, fraudulent or unlawfully discriminatory quotations;
enable malware, phishing, spam, fraud, unauthorized access or cyberattacks;
disclose access credentials, private keys, complete payment data or comparable secrets;
circumvent technical safeguards, quotas or blocks;
disrupt or overload the Service, access data of other customers or use unapproved interfaces by automated means;
resell or rent Tasia or offer it as the Customer’s own platform service without consent.

Mandatory statutory interoperability rights remain unaffected.

9. Integrations and Third-Party Services

Where offered, the Customer may connect Tasia to CRM, ERP, accounting, industry-specific or other third-party systems. Third-party systems selected by the Customer are subject to their own terms and privacy information.

The Customer is responsible for:

selection, setup and authorization of the third-party system;
lawfulness of the data transfer;
secure management of access credentials, API keys and permissions;
review of transferred data and results;
maintaining its own contracts with third-party providers.

Tasia may modify, limit or discontinue an integration where the third-party provider changes its API, terms or availability, or where security, legal, cost or stability reasons require this. Tasia does not guarantee the permanent availability, compatibility or freedom from errors of a third-party system or an interface controlled by it.

Where the Customer instructs Tasia to transfer Customer Data to a third-party system or recipient designated by the Customer, Tasia acts on that instruction. The recipient or third-party provider does not become a subprocessor of Tasia for that reason alone where the Customer selects and contractually engages it itself.

10. Reports, Content Measures and Suspension

Tasia does not conduct general advance review or general monitoring of Customer Data. Automated technical measures may be used in particular to detect malware, spam, phishing, attacks, unusual mass usage or circumvention of technical safeguards. Tasia may take preliminary technical measures by automated means to avert danger. Human review takes place where required by law or appropriate in view of the nature, severity and consequences of the measure.

10.1 Reporting Allegedly Unlawful Content

Reports concerning allegedly unlawful content or abusive forms may be submitted electronically to contact@tasia.io. The report should include:

a precise electronic location, in particular the affected URL or form identifier;
a sufficiently substantiated explanation of why the content is considered unlawful;
the name and email address of the reporting person, unless anonymous reporting is legally permissible;
a statement made in good faith that the information is accurate and complete;
available evidence.

Tasia confirms receipt electronically where contact details are available and this is legally required or possible with reasonable effort. Reports are reviewed in accordance with applicable law and in consideration of the available information. Where required by law, Tasia informs the reporting person of the decision and available statutory remedies.

10.2 Measures and Information to the Customer

In the event of actual or sufficiently likely violations of law, security requirements or the contract, Tasia may take proportionate measures. These include in particular:

temporarily restricting the reach of or access to a form, quotation page or content;
removing or blocking unlawful or harmful content;
limiting email, export, integration or API functions;
warning users;
temporarily suspending accounts;
terminating the contract for cause in the event of serious or repeated violations.

For ordinary remediable violations, an opportunity to remedy is generally provided. In the event of urgent danger, clear serious violations or orders from authorities or courts, Tasia may act immediately.

Where legally permissible and required, the affected Customer receives a clear statement of reasons setting out the nature, scope and duration of the measure, the material facts and the applicable statutory or contractual basis. The statement of reasons also indicates whether automated means were used, where legally required, and identifies available review options. Legally protected information, security details and third-party rights may be withheld.

10.3 Review

The Customer may submit a substantiated request to Tasia at contact@tasia.io for renewed review of a content or account measure and provide relevant evidence. Where there is no statutory right to an internal complaint-handling system, Tasia decides at its due discretion whether and to what extent a renewed review takes place. Mandatory statutory complaint and remedy rights remain unaffected. This option neither constitutes classification of the Service as an online platform nor creates any permanent complaint-handling obligation beyond mandatory law.

11. Data Protection and Confidentiality

Information on the processing of personal data by Tasia under its own responsibility is contained in the Privacy Notice at www.tasia.io/privacy. Insofar as Tasia processes personal data on behalf of the Customer, the DPA at www.tasia.io/dpa applies. In the event of a conflict, the DPA shall prevail for processing on behalf of the Customer.

Both Parties shall treat as confidential any business, technical and organizational information of the other Party that is marked as confidential or is recognizably confidential in the circumstances. This does not apply to information that is lawfully publicly known, was already lawfully known, was lawfully obtained from third parties, was independently developed or must be disclosed under mandatory law.

Trade secrets shall be protected for as long as they constitute trade secrets. Otherwise, the confidentiality obligation applies for three years after termination of the contract.

12. Availability, Support and Changes to the Service

Tasia uses commercially and technically reasonable efforts to ensure stable operation. A specific minimum availability, recovery time, support response time or freedom from errors is owed only where expressly agreed.

Temporary restrictions may result in particular from maintenance, updates, security measures, capacity limits, network or infrastructure outages, service provider outages, changes to external interfaces, cyberattacks, authority measures or events outside Tasia’s reasonable control.

Support is generally offered through support@tasia.io. Guaranteed response or resolution times exist only where expressly agreed.

Tasia may further develop the Service and adapt it to changing technical, legal, security-related, economic or usage-related requirements. During a period already paid for, Tasia shall not remove a material core function of a paid service without an objective reason in such a way that the principal purpose assumed under the contract is substantially lost.

Urgent changes for security, legal, data protection, abuse-prevention or stability reasons may be made without prior notice. Non-urgent material deteriorations of paid services shall be notified with reasonable advance notice, generally 30 calendar days before they take effect. The Customer may terminate the affected service as of the date the change takes effect before it becomes effective; fees paid in advance for periods thereafter shall be refunded pro rata.

13. Export, Provider Switching and Deletion

13.1 Export Register and Exportable Data

During the term of the contract, the Customer may use existing export, download and API functions. If no suitable self-service export is available, it may request an export or provider switch through support@tasia.io.

Under the current scope of services, the following categories are exportable insofar as they are available in the customer account and the Customer is entitled to receive them:

account, organization and configuration data;
users, roles and permission assignments;
forms, questions, rules, and price and service configurations;
requests and information from prospects or end customers;
quotations, quotation drafts, line items, text, files and attachments;
AI outputs stored or incorporated into Tasia;
approval, delivery, export, version and integration data;
activity and audit data, insofar as stored as the Customer’s product data.

Structured product data is generally provided through the documented, versioned API or an equivalent export package in a commonly used machine-readable format. Files and attachments are generally provided in their stored original format. Where Tasia additionally offers tabular or document-related export formats, they are identified in the respective export dialog or current technical documentation. The schema provided, the available fields and known technical limitations are described with the export, in the API documentation or in the Service.

The following categories are not exportable unless mandatory statutory rights provide otherwise:

passwords, hashes, session data, private keys, API secrets, payment tokens and authentication tokens;
data of other customers or third parties that the Customer is not entitled to receive;
anonymized internal statistics for which no link to an individual or customer can be re-established;
source code, models, model weights, algorithms, system instructions and internal evaluation logic of Tasia or third parties;
internal security, infrastructure, legal, abuse-prevention and operational information, insofar as it is not the Customer’s product data;
legally protected information whose disclosure would jeopardize third-party rights or the security of the Service.

The current online register required under Article 26 of the EU Data Act, containing the data structures, data formats, applicable standards, available interfaces, open interoperability specifications and known technical limitations, is available at www.tasia.io/export. Tasia keeps the register current. Changes to categories, formats, standards, interfaces or technical limitations are documented and versioned to the technically appropriate extent.

13.2 Provider Switching under the EU Data Act

Insofar as the provisions of the EU Data Act on switching between data processing services apply, the Customer may notify Tasia in text form that it wishes to:

switch to another provider;
transfer the exportable data to its own infrastructure; or
have the exportable data and digital assets deleted.

The period before initiation of the switching process shall not exceed two months; shorter contractual notice or termination periods remain applicable. This is generally followed by a transition period of 30 calendar days. The Customer may extend this transition period once by a period appropriate for its switch.

If switching is not technically feasible within 30 calendar days, Tasia shall inform the Customer within 14 working days after receipt of the switching request, explain the technical reasons and specify an alternative transition period. This may not exceed seven months.

During the switching process, Tasia shall assist the Customer and a destination provider designated by it exclusively to the extent required by law, act with reasonable care to maintain continuity of the contractual functions and maintain the security level required by law. Existing interfaces and APIs suitable for provider switching shall be made accessible only to the extent technically possible and legally required. Tasia is not required to develop new interfaces or provide individual migration support beyond the statutory scope.

The contract for the affected service ends:

upon successful completion of the switch;
in the event of transfer to the Customer’s own infrastructure, upon successful completion of that transfer; or
in the event of an instruction solely to delete, upon expiry of the applicable termination or initiation period,

unless the Parties agree another date and mandatory law does not provide otherwise.

Tasia does not charge a switching fee or separate contract termination penalty for standard provider-switching measures required by law. Agreed fees remain payable until the contract effectively ends. Separate consulting, transformation, mapping or implementation services requested by the Customer outside the required scope may be charged only on the basis of a transparent prior agreement.

Tasia is not responsible for setting up, adapting or mapping data to the destination system, for the functionality of that system or for complete functional equivalence. The Customer and a destination provider engaged by it must cooperate in due time, provide required access and review and secure the transferred data.

13.3 Retrieval and Deletion

After termination of the contract or the end of an applicable transition period, a retrieval period of at least 30 calendar days begins. During this period, the Customer may retrieve the export data provided, unless it has already been successfully transferred and deleted on the Customer’s instructions.

After the retrieval period ends, Tasia shall delete or anonymize Customer Data in active systems without undue delay, no later than within a further 30 days, unless a specific statutory obligation or authority or court preservation order prevents this. Independent contract, invoice and evidence data that Tasia lawfully retains as Controller is kept separate from this.

Data may remain for a limited period in technically separate backup copies that are not routinely accessible until they are overwritten in the ordinary course. Complete deletion takes place no later than 90 days after deletion from active systems. Until then, backup copies are not used for other purposes and are processed only where required for recovery. Following a restoration, deletions that have already taken effect are implemented again.

Upon request, Tasia shall confirm in text form successful switching or completion of the required deletion.

13.4 Jurisdictions, Infrastructure and Protection Against Third-Country Access

Tasia is operated by a provider established in Germany and is subject in particular to German law and directly applicable Union law. Current details of the core infrastructure, subprocessors and intended processing locations used are set out in the Privacy Notice and DPA. Unless expressly agreed individually, there is no entitlement to permanent use of a particular infrastructure provider, data center or region, provided that applicable statutory and contractual requirements are complied with and the agreed overall level of protection is not materially reduced. Changes to subprocessors and relevant processing locations are additionally governed by the DPA.

To protect against unlawful international or government access, Tasia implements in particular the following measures:

selection of EU/EEA regions for core production systems;
contractual restriction of processing locations and subprocessors;
encrypted transmission and risk-appropriate protection of stored data;
restrictive access and authorization controls;
review of binding disclosure requests for legal basis, jurisdiction, proportionality and necessary scope;
challenge or rejection of unlawful or disproportionate requests to the extent legally and practically reasonable;
information to the Customer before disclosure where legally permissible.

The information required under Article 28(2) of the EU Data Act is kept accessible at www.tasia.io/terms or on a current online page linked there. Tasia may change the exact location or technical presentation, provided that the information remains accessible without unreasonable obstacles. Further information about subprocessors, transfer mechanisms and processing locations is contained in the DPA at www.tasia.io/dpa.

14. Term, Termination and End of Contract

A free account runs for an indefinite period and may be terminated by the Customer at any time through a provided account deletion function or by notice to support@tasia.io. Tasia may terminate free accounts with reasonable notice and close inactive free accounts after prior notice.

For paid services, the terms stated in the checkout, plan, quotation or an individual agreement apply. Unless otherwise agreed, termination is possible as of the end of the current monthly billing period.

The right of either Party to terminate for cause remains unaffected. Tasia may in particular terminate for cause or suspend the account in the event of material or repeated breaches of contract, unlawful Customer Data, security risks, fraud, circumvention of blocks, continuing late payment or authority or court requirements. Insofar as the situation can be remedied and there is no urgent danger, the Customer is generally given an opportunity to remedy it.

Upon termination of the contract, the right to use the Service ends. Provisions on payment, confidentiality, liability, indemnification, export, deletion and the establishment, exercise or defense of legal claims continue to apply insofar as this is consistent with their purpose.

15. Warranty and Liability

Tasia owes the functions agreed and enabled. Tasia does not warrant that the Service will be uninterrupted or error-free at all times, suitable for every individual purpose or jurisdiction, or compatible with every third-party software product.

The Customer must report identifiable disruptions or defects to support@tasia.io without undue delay and in a comprehensible manner. Tasia may remedy a defect at its choice by correcting the error, providing an update, workaround, replacement function or another appropriate measure. Mandatory statutory warranty rights remain unaffected.

The review and responsibility provisions of these Terms of Use additionally apply to the content and results of AI functions, Customer Data, price and service rules, form entries, quotation drafts and the commercial or legal suitability of a quotation. Tasia is not liable solely because an incorrect or disadvantageous quotation was prepared through the Service where the Customer failed to properly carry out its required review and approval.

If a third party plausibly asserts intellectual property claims against the unmodified contractual use of the Service provided by Tasia itself, Tasia may, at its choice, obtain a required right of use, modify or replace the affected function, or terminate the affected paid service and refund pro rata fees paid in advance for periods thereafter. This does not apply insofar as the claim is based on Customer Data, Customer specifications or changes, an unintended combination with third-party services or use in breach of contract.

Tasia is liable without limitation in cases of intent and gross negligence, culpable injury to life, body or health, under the German Product Liability Act, to the extent of an expressly assumed guarantee, in cases of fraudulent concealment of a defect and in other cases of mandatory statutory liability. Strict liability for defects already existing at the time of conclusion of the contract under Section 536a(1), alternative 1, BGB is excluded unless Tasia fraudulently concealed or expressly guaranteed the defect.

In cases of ordinary negligence, Tasia is liable only for breach of a material contractual obligation. In that case, liability is limited to the damage foreseeable at the time of conclusion of the contract and typical for the contract. Liability for ordinary negligence is otherwise excluded.

In cases of ordinary negligence, Tasia is in particular not liable for atypical indirect damage, loss of profit, unrealized savings, reputational damage or third-party claims insofar as these are not a foreseeable consequence, typical for the contract, of the breach of a material contractual obligation.

Tasia’s aggregate liability arising from ordinary negligence is additionally limited for each contract year to the fees paid or payable for the affected paid service during the twelve months preceding the event giving rise to the damage. If the contract has existed for less than twelve months at that time, the recurring fees payable up to that time shall be extrapolated to twelve months. Multiple instances of damage arising from the same event or economically related events are deemed one loss event. This cap does not apply insofar as, in the individual case, it would be unreasonably lower than the foreseeable damage typical for the contract. It also does not apply in cases of unlimited liability; mandatory claims of data subjects, in particular under Article 82 GDPR, remain unaffected.

The foregoing liability provisions apply correspondingly to free services. In cases of ordinary negligence involving breach of a material contractual obligation, liability is additionally limited to a total of EUR 1,000 per contract year, insofar as this amount is not unreasonably lower than the foreseeable damage typical for the contract. Cases of unlimited or otherwise mandatory statutory liability remain unaffected.

Insofar as Tasia is liable for data loss, liability is limited to the recovery effort that would have arisen if the Customer had maintained appropriate backup copies. This does not apply in cases of intent, gross negligence or where a Customer-side backup was not possible for reasons attributable to Tasia.

The limitations of liability apply correspondingly for the benefit of Tasia’s legal representatives, employees, agents and persons used to perform its obligations.

16. Indemnification

To the extent legally permissible, the Customer shall indemnify Tasia and its legal representatives, employees and agents against justified third-party claims insofar as they are based on a breach attributable to the Customer. This applies in particular to claims concerning:

Customer Data, forms, quotations or advertising statements;
missing rights, consents, legal bases or mandatory information;
violations of data protection, copyright, trademark, personality, confidentiality or competition rights;
unlawful or unreviewed use of AI outputs;
unlawful acts by authorized users;
the design of the Customer’s end-customer relationship for which the Customer is responsible.

The indemnification includes reasonable and necessary legal defense costs. Tasia shall generally inform the Customer in a timely manner and give it a reasonable opportunity to participate. Without Tasia’s consent, the Customer may not enter into a settlement that includes an admission, payment obligation or other obligation of Tasia. The indemnification does not apply insofar as Tasia caused the claim.

17. Changes and Final Provisions

Tasia may amend these Terms of Use where there is an objective reason and the Customer is not unreasonably disadvantaged. Objective reasons include in particular changes to the Service, plans, interfaces, technical or organizational processes, statutory requirements, case law, security or data protection requirements, and service providers used.

Non-urgent material changes shall be notified with reasonable advance notice, generally 30 calendar days before they take effect, by email or in the account. A shorter period is permissible where required by mandatory statutory, regulatory, security or data protection grounds. Changes that materially expand the agreed principal service, the remuneration for a period already paid for, or the scope of personal data processing and are not already covered by the existing contract require an express agreement insofar as legally required. Otherwise, the Customer may terminate the contract before a change that materially disadvantages it takes effect.

Tasia may send legally significant notices to the email address registered in the account or through a permanently retrievable message in the account. The Customer must keep its contact details up to date.

The Customer may transfer rights or obligations under the contract only with Tasia’s consent. Tasia may transfer the contract to a legal successor in connection with a change of legal form, restructuring or transfer of the Tasia business if that successor assumes the material contractual obligations. Tasia shall inform the Customer of this in text form, where possible before the transfer, otherwise without undue delay thereafter. If the transfer materially impairs legitimate interests of the Customer and no reasonable remedy can be provided, the Customer may terminate the contract within 30 calendar days after receiving the information as of the transfer date or, if that date has already passed, with immediate effect; fees paid in advance for periods thereafter shall be refunded pro rata.

The Customer may set off only against claims that are undisputed, finally adjudicated or acknowledged by Tasia. Set-off against claims arising from the same contractual relationship remains permissible insofar as an exclusion would be legally impermissible. Rights of retention may be exercised only on the basis of counterclaims arising from the same contractual relationship.

Where several contractual documents apply, the following order of precedence applies: individually negotiated agreements, order form or quotation, individually agreed SLA, the DPA for processing-on-behalf matters, the specific product and plan description, and these Terms of Use.

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods, insofar as its exclusion is permissible. To the extent legally permissible, the exclusive place of jurisdiction is Regensburg. Tasia may also sue the Customer at the Customer’s general place of jurisdiction.

If any provision is invalid or unenforceable, the remaining provisions remain effective. It shall be replaced by the applicable statutory provision. The German version is controlling unless another language version is expressly agreed to be binding.